Introduction: At ON SPOT, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your product, our refund and returns policy offers comprehensive options to address your concerns. Below are the terms and conditions governing refunds and returns for purchases made through our online store and branches.
Eligibility for Returns:
- Time Frame: You have 30 days from the date of purchase to request a return.
- Condition: Items must be returned in their original condition, unused, and in their original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required to process any returns or refunds.
Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Process for Returns:
- Initiate a Return: Contact our customer service team at returns@on-spot.org or visit one of our branches to initiate a return.
- Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your item.
- Shipping: If you are shipping the item back to us, ensure it is securely packaged to prevent any damage during transit. You are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your return.
Refunds:
- Approval: If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Sale Items: Only regular priced items may be refunded. Sale items are non-refundable.
Exchanges:
- If you need to exchange an item for the same product, contact us at exchanges@on-spot.org or visit one of our branches. We will guide you through the process of exchanging your item.
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately at support@on-spot.org. We will arrange for a replacement or a refund as quickly as possible.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at refunds@on-spot.org.
Contact Us: If you have any questions about our Refund and Returns Policy, please contact us:
- Email: support@on-spot.org
- Phone: +1 (123) 456-7890
- Address: 123 Apple St, Tech City, Country
We value your satisfaction and are committed to providing a smooth and hassle-free return experience. Thank you for shopping with ON SPOT.